Refund Policy

1. Return Process

A return is the procedure by which the customer sends a purchased product back to the store, either because it did not meet expectations or because it has defects. This is applicable in cases of Purchase Regret or Product Damage. In both scenarios, the chargeback or refund is made according to the original payment method.

2. Return Request

For products sold and delivered by Loja Best, return requests can be made directly via our email contato@besttohome.com.br.

3. Right of Regret

a) The customer can request a return within 7 (seven) days of receipt, in accordance with the Consumer Protection Code. b) Shipping can be done via the Post Office, within 7 (seven) days of receipt. c) All products and freebies must be returned. d) After 7 (seven) days of receipt, the right of regret is not applicable.

4. Defective/Damaged Products

a) For defective products, the period varies: up to 30 (thirty) days for non-durable products and 90 (ninety) days for durable products. b) The return must include all products and freebies. c) Technical analysis will confirm the indicated damage. d) Technical analysis can take up to 3 weeks after the package arrives at the Distribution Center.

5. Chargebacks and Refunds

a) The chargeback is made using the original payment method.

b) For payments by bank slip and PIX, bank details must be provided.

c) Receipt deadlines after technical analysis:

Payment method: Card Refund: Card Period: Up to 2 invoices

Payment method: Bank slip Refund: Informed current account Period: 10 business days

Payment method: PIX Refund: Current account - PIX Period: 2 business days

6. General Provisions

Refunds are not approved in the following situations:

• When the customer did not receive the product after 3 delivery attempts by the Post Office.
• If the customer provided an incorrect address.
• When the product is not returned in the same shipping conditions, properly sealed and without signs of use.
• If the customer refuses to return the product to the designated Distribution Center.
• When the customer requests a refund due to the fee.
• If the customer requests a refund before receiving the product.

Refund Approved:

Refunds are approved in the following situations:

• When a logistical error, loss, or theft of merchandise occurs during delivery.
• If the customer returns the product in perfect condition, keeping it sealed, within 7 days of receipt.

Our refund policy aims to ensure transparency and fairness in all transactions. Contact us if you have any questions about the refund process or other related matters. We are committed to providing the best experience for our customers at Loja Best.

This Return Policy may be updated to reflect our current processes. If you have any questions, please contact us through our service channels. This policy is effective from 01/13/2025 and applies to all transactions made at Loja Best.